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Terms of Use

KHAL Platform — Namastex Tecnologia Ltda.

Effective Date: April 2026

This document supplements the Software Licensing and Service Agreement for the Khal Platform and should be read in conjunction with it.

1. DEFINITIONS

1.1. For the purposes of this document, the following definitions apply, without prejudice to others set forth in the Licensing Agreement:

  1. Platform: the KHAL software system, including its modules, features, APIs, interfaces, and associated technical documentation.
  2. Namastex: Namastex Tecnologia Ltda., a private legal entity, developer and maintainer of the Platform.
  3. Licensee: a legal entity that contracts the license to use the Platform pursuant to the Licensing Agreement.
  4. User: a natural person authorized by the Licensee to access and use the Platform.
  5. Administrator: a User with elevated permissions for configuring and managing the Platform within the Licensee's environment.
  6. End User: a natural person who interacts with the agents or service channels created by the Licensee through the Platform.
  7. Agents: autonomous artificial intelligence entities created and configured on the Platform that execute tasks defined by the Licensee.
  8. Apps: applications built on the Platform that combine interfaces, business logic, and agents to automate workflows.
  9. Licensee Content: data, text, images, audio, video, and any materials entered or generated by the Licensee on the Platform.
  10. Credits: a unit of consumption on the Platform, used to measure the use of features such as AI processing, API calls, and storage.
  11. Billing Panel: the Platform interface where the Licensee can view Credit balance, consumption history, and invoices.
  12. Licensing Agreement: the principal instrument governing the commercial relationship between Namastex and the Licensee.

2. ACCEPTANCE OF TERMS

2.1. By accessing or using the Platform, the User acknowledges having read, understood, and fully accepted these Terms of Use.

2.2. Namastex reserves the right to update these Terms at any time, with prior notice of 15 (fifteen) business days through the Platform itself or via the registered email address.

2.3. Continued use after amendments take effect constitutes tacit acceptance of the new terms.

3. REGISTRATION AND ACCESS

3.1. Access to the Platform requires prior registration with truthful, complete, and up-to-date information.

3.2. The User is responsible for maintaining the confidentiality of their access credentials (login and password).

3.3. The Licensee is responsible for managing User access and ensuring that only authorized individuals use the Platform.

3.4. Namastex may suspend or block access in the event of suspected unauthorized use or security breach.

3.5. Platform authentication may employ methods such as multi-factor authentication (MFA), Single Sign-On (SSO), or integrated identity providers.

4. PLATFORM DESCRIPTION

4.1. The KHAL Platform is an operating system for AI agents focused on the customer journey, which enables:

  1. Creating, configuring, and managing autonomous AI Agents;
  2. Building Apps with visual interfaces, deterministic logic, and real-time analytics;
  3. Integrating omnichannel service channels (voice, chat, email, WhatsApp, and others);
  4. Processing and orchestrating data through data agents (ETL, pipelines);
  5. Monitoring operations with full observability and audit trails;
  6. Connecting to external systems via APIs and webhooks.

4. PLATFORM DESCRIPTION (cont.)

4.2. Available features may vary according to the plan contracted by the Licensee.

4.3. Namastex may update, modify, or discontinue Platform features, with 30 (thirty) days' prior notice for substantial changes.

5. PERMITTED USE AND RESTRICTIONS

5.1. The Platform shall be used exclusively for the purposes described in the Licensing Agreement and these Terms.

5.2. The User is expressly prohibited from:

  1. Using the Platform for unlawful, fraudulent purposes or in violation of third-party rights;
  2. Attempting to access systems, areas, or data for which they are not authorized;
  3. Reverse-engineering, decompiling, or disassembling any component of the Platform;
  4. Sublicensing, reselling, or sharing Platform access with unauthorized third parties;
  5. Introducing malicious code, viruses, or any element that compromises the security or integrity of the Platform;
  6. Using the Platform in a manner that generates excessive load or impairs performance for other users;
  7. Creating agents or workflows that violate applicable legislation, including data protection laws;
  8. Using agents to disseminate discriminatory or offensive content or content that violates fundamental rights;
  9. Removing, altering, or concealing intellectual property notices on the Platform.

5. PERMITTED USE AND RESTRICTIONS (cont.)

5.3. Violation of these restrictions may result in immediate suspension of access, without prejudice to other applicable measures.

6. CREDITS AND CONSUMPTION

6.1. Platform usage is measured through Credits, in accordance with the consumption table available in the Platform documentation.

6.2. Each operation (AI call, data processing, omnichannel transaction, etc.) consumes a specific number of Credits.

6.3. Credit balance and consumption history are available in the Billing Panel.

6.4. Namastex may adjust the Credit consumption table with 30 (thirty) days' prior notice.

6.5. Depletion of Credits may result in feature limitations, in accordance with the applicable usage policy.

7. INTELLECTUAL PROPERTY

7.1. The Platform, including source code, architecture, design, documentation, and trademarks, is the exclusive property of Namastex.

7.2. The Licensing Agreement grants the Licensee a non-exclusive, non-transferable, and revocable right to use the Platform.

7.3. Licensee Content remains the property of the Licensee. Namastex does not acquire rights to such content, except as necessary for Platform operation.

7.4. AI models trained with anonymized and aggregated data may be used by Namastex to improve its services, as provided in the Privacy Policy.

8. LIABILITY AND LIMITATIONS

8.1. Namastex undertakes to maintain the Platform available and functional in accordance with the agreed service levels.

8.2. Namastex shall NOT be liable for:

  1. Content created, configured, or distributed by the Licensee through the Platform;
  2. Decisions made by Agents configured by the Licensee;
  3. Unavailability caused by force majeure, unforeseeable circumstances, or failures in third-party services;
  4. Indirect, consequential, or punitive damages or loss of profits;
  5. Use of the Platform in breach of these Terms or the technical documentation.

8. LIABILITY AND LIMITATIONS (cont.)

8.3. Namastex's total liability, under any circumstances, shall be limited to the amount paid by the Licensee in the 12 (twelve) months preceding the harmful event.

8.4. The Licensee is fully responsible for the configuration, training, and operation of Agents created on the Platform, including regulatory compliance.

9. AVAILABILITY AND SLA

9.1. Namastex shall use commercially reasonable efforts to maintain Platform availability at 99.5% per calendar month.

9.2. Scheduled maintenance will be communicated with a minimum of 48 (forty-eight) hours' notice and, preferably, performed during low-impact periods.

9.3. Scheduled maintenance periods are not counted for SLA purposes.

9.4. In the event of SLA non-compliance, the Licensee may request proportional credits as provided in the Licensing Agreement.

10. TECHNICAL SUPPORT

10.1. Namastex provides technical support through the channels and hours defined in the contracted plan.

10.2. Support covers usage inquiries, bug reports, and configuration guidance.

10.3. Customizations, custom integrations, and additional training may be contracted separately.

11. SUSPENSION AND TERMINATION

11.1. Namastex may suspend access to the Platform under the following circumstances:

  1. Violation of these Terms of Use or the Licensing Agreement;
  2. Non-payment for a period exceeding 15 (fifteen) days;
  3. Use that poses a risk to the security of the Platform or other users;
  4. Judicial or administrative order.

11. SUSPENSION AND TERMINATION (cont.)

11.2. Following termination of the Agreement, the Licensee shall have 30 (thirty) days to export its data. After this period, data may be deleted.

11.3. Data required for compliance with legal obligations may be retained by Namastex for the legally required period.

12. GENERAL PROVISIONS

12.1. These Terms are governed by the laws of the Federative Republic of Brazil.

12.2. The courts of Uberlândia/MG are elected to resolve any disputes arising from these Terms.

12.3. Namastex's tolerance of any breach of any clause shall not constitute waiver of the right to enforce it subsequently.

12.4. If any provision of these Terms is deemed invalid, the remaining provisions shall remain in full force and effect.

12.5. These Terms, together with the Licensing Agreement and the Privacy Policy, constitute the entire agreement between the parties.