Agentic solutions
For the whole
customer journey.

Manage and optimize all your agents and apps in one interface.
End to end: sales, service and retention.

Learn more

We are AI CX builders.

Custom agents.
Live in 15 days.

The state of the art in CX and agentic service.

Leading brands that trust us

that era is over

The next generation of CX is AI-powered and built around one thing: the freedom to run every journey.

a new one has begun

Customer at the center stops being a slogan. It becomes routine.

Revenue, cost to serve and NPS led by what customers say every day.

01
Truly listenEvery conversation, from every channel, becomes knowledge. Everything, every day.
02
Decide with the customer at the tableThe priority comes from what the customer is living. Data ahead of opinion.
03
Act in days, not quartersThe improvement ships tested. A culture of action, not reports.

Those who lead this way today are the 1%. Tomorrow it is the standard.

REAL IMPACT

Create one-of-a-kind experiences with AI.
Transform results.

Develop agents and build apps that become engines of revenue and efficiency.

Cut costs

More interactions resolved without growing the team.

Delight more

Answers that remember every customer's story.

Retain and grow

Your best retention argument in every contact.

Grow sales

Every lead answered right away, with the right offer.

Beyond agents and systems,
we are your results partner.

BE THE 1%

End-to-end agents

The whole journey.
No starting over.

ServiceSalesRetention

Service, sales, and retention in one context. No retelling the story. No dropping the offer.

Service and Support

Closes the job. Not just the chat.

Explore the solution

Sales

Qualify, negotiate, and close on time, in your voice.

Explore the solution

Multichannel context

Agents that resolve on
every channel.

Your customer well served wherever they are.
Truly personalized experience.

Voice
WhatsApp
Email
Web chat
SMS
Instagram
Messenger
Telegram
RCS
App

Multichannel service simulation

Voice · 8:40 AM

Started on a call. Discharge found.

SECTORS

Sector use cases.
Measurable results.

Proven agentic systems in highly complex, regulated industries. Higher NPS and a more competitive cost per contact and per resolution.

Healthcare

Healthcare means sensitive data and clinical protocol in the same conversation. On the other side are anxious patients, family members and physicians, and every answer goes through privacy law, payer rules and hospital systems.

Customer service
Sales
Scheduling
Authorization
Test results

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SIMULATION

Simulate the
impact on your operation.

See how KHAL's agentic contact center can move your organization's results: higher NPS, better retention and lower cost per contact.

01Cost to serve today and with KHAL.
02First-contact containment, by channel.
03Satisfaction projected from ranges in production projects.

2 minutes

FROM STRATEGY TO OPERATIONS

Fast implementation.
Proven processes.

We analyze your knowledge, rules, and conversations in detail. Your first agent in two weeks.

01Mapping

Knowledge base

Articles, texts and procedures come together with the operators' tacit knowledge.

Articles+Procedures+Operators→Single base

Business rules

We map conflicts, duplications, inconsistencies and much more.

Cancellation: phone onlyconflict

Cancellation: on any channelconflict

Invoice copy: send by emailduplicate

Conversations from every channel

Calls, chats and tickets: we understand the path to resolution.

Call→Chat→Ticket→Resolved

02Analysis

Contact reasons

Reliable categorization, based on real service data.

Duplicate bill

Scheduling

Cancellation

Question

Quality, satisfaction and resolution

Real identification of knowledge base and satisfaction bottlenecks. A clear view of the levers of resolution.

Quality

Satisfactionbottleneck

Resolution

Automation potential

Full discovery of the APIs, integrations and tools available, and of what it will take to reach full potential.

available todayto build

APIsIntegrationsTools

03Build

Tone of voice

We tailor the agent to speak the way the brand demands and to treat each individual as they truly are: unique.

genericYour request has been processed.

in the brand's toneAll set, Ana! I've sorted it out for you.

Behavior

We build deterministic rules and agentic behaviors, as each need requires.

deterministic rule

asked for invoice copy→sends the invoice

agentic behavior

wants to cancel→understands why→negotiates and resolves

Tools

We adapt APIs and integrations so agents can use them with the lowest risk of hallucination.

API→Adapter→Agent→validated

Book a Demo

DELIVERY

Humans, agents, data and systems.
Integrations for extraordinary results.

The service layer joins the technology: quality and efficiency in the same delivery.

Service layerTailored specialists.

KHAL CXperts

They decide what matters.

KHAL FDEs

They make it work, tailored to your operation.

Product layerKHAL OS

Claude
OpenAI
Gemini
Llama
Mistral
DeepSeek
Qwen
Grok
Cohere
Bedrock
Azure AI
Vertex AI
Groq
ElevenLabs
Hugging Face
NVIDIA

+ any system with a documented API →

If a new model ships tomorrow, your system gets better, not obsolete.

SECURITY

Fast and secure.
No trade-off.

View Trust Center

Fast

Live in 15 days, without replacing the systems you already have.

If an AI model goes down, another takes over
A faulty release rolls back in minutes
Improvements arrive with no effort from your team

Secure

Your customers' data, protected and stored in Brazil.

Sensitive data hidden before the AI sees it
Your data never trains third-party AI
Data handled under LGPD, Brazil's privacy law

NEXT STEP

Let's grow together.

Shall we co-create the future of CX together?

Book a Demo Talk to Sales

15 days

From idea to first
agent in production.